inquiry@eclouds.co
Salesforce Support Packages
For Existing Salesforce AccountsReActive
Salesforce & Accountingseed Support$500 per month / per Org
The ideal package for smaller companies or Orgs with a dedicated Certified Salesforce Admin. eClouds will provide strategic advice, 4 hours of Tier 2 support, and 4 Tier 1 ticket.
Basic Package - Attributes
- Up to 2 Tier 1* Monthly Support Tickets
- 4 Hours of Tier 2 Monthly Support Hours
- Quarterly Strategy Review with Senior Consultant
- eClouds Knowledge Articles - Unlimited Access
- eClouds Webinars - Unlimited Access
- 20% discount eClouds Apps & Bots
- 20% discount eClouds Instructor Training
- Annual Salesforce Health Check
- Annual Techstack / App Extensions Review
ProActive
Application Managementfrom $2000 per month / per Org
For companies that need a dedicated SF Admin, Process Expert, and Tech Advisor. eClouds Certified Consultant, available on a fixed weekly schedule. ProActive engagement.
Package - Attributes
- Up to 6 Tier 1 Monthly Support Ticket
- 4 Hours of Tier 2 ProActive work every Week!
- Monthly Strategy Review with Senior Consultant
- eClouds Knowledge Articles - Unlimited Access
- eClouds Webinars - Unlimited Access
- 50% discount eClouds Apps & Bots
- 50% discount eClouds Instructor Training
- Quarterly Salesforce Health Check
- Quarterly Techstack / App Extensions Review
- Version Control - eClouds to manage
- Same Consultant - Dedicated Resource
- 2x or 3 Weekly Work Sessions
Time billed in 10-minute increments - Dedicated support team 4 am to 4 pm EST - Team of 30+ Certified Consultants - 5+ full-time Certified Developers
