Success Story

eClouds Elevates FliptRX to New Heights with Flawless
Salesforce Integration
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Flipt, a healthcare technology and services company, offers comprehensive
pharmacy benefit management and SaaS pharmacy
benefit administration solutions.
PROBLEM STATEMENT
FliptRX needed a seamless integration between their Salesforce Service Cloud and their parent company's existing Mitel PBX system, G&W Labs. Several Salesforce consulting firms had already declined the project before eClouds accepted the challenge.
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SOLUTION
eClouds implemented Salesforce Service Cloud with omnichannel and complete customization for FliptRX's business processes. They also integrated the Mitel cloud-based phone system as Lightning soft phones within the Salesforce platform.

RESULT

Thanks to eClouds' expert assistance, FliptRX had their integrated system up and running within five weeks. Since then, the company has continued to collaborate with eClouds for additional implementation phases. With a fully operational sales setup and comprehensive reporting features, FliptRX has experienced significant improvements in efficiency and productivity, leading to an overall boost in success.
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